Terms & Conditions

Welcome to ndcbeauty.shop, operated by The National Detergent Company SAOG ("NDC Beauty", "we", "us", "our"). By using this website or placing an order, you agree to these terms. Please read them carefully.

1. About us

NDC Beauty is the personal care platform of The National Detergent Company SAOG, Al Ghubrah, Muscat, Sultanate of Oman.

2. Use of the website

You agree to use this website only for lawful purposes. You must not misuse the site, attempt to access it without authorisation, or interfere with its operation. All content on the site, including text, images, logos, and designs, belongs to NDC or its licensors and may not be copied or reused without our written permission.

3. Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please make sure the information you give us is accurate and up to date.

4. Products

We do our best to show our products accurately. Actual colours and packaging may vary slightly from the images on the site. Always read the product label before use, and stop using a product if irritation occurs. A patch test is recommended for sensitive skin.

5. Prices and payment

All prices are shown in Omani Rials (OMR) and include VAT where applicable. We may change prices at any time, but changes will not affect orders already confirmed. Payment is made through the secure payment methods available at checkout.

6. Orders

Your order is an offer to buy. It is accepted once we send you an order confirmation. We may cancel or refuse an order if a product is out of stock, if there is a pricing error, or if we suspect fraud. If this happens after you have paid, we will refund you in full.

7. Shipping and delivery

We currently deliver within Oman. Delivery usually takes 2 to 5 working days from order confirmation. Delivery fees, if any, are shown at checkout. Delivery times are estimates, and delays caused by couriers or events outside our control may occur.

8. Returns and refunds

Because our products are personal care items, we can only accept returns in the following cases, for hygiene reasons:

• the product is unopened, unused, and in its original sealed packaging, and is returned within 7 days of delivery
• the product arrived damaged, leaking, or defective
  
• you received the wrong item
  

To request a return, contact us within 7 days of delivery at pcc@ndcoman.com with your order number and, for damaged or wrong items, a photo of the product and packaging.

We cannot accept returns of products that have been opened or used, unless the product is defective.

Refunds are issued to your original payment method within 7 to 14 working days after we receive and inspect the returned item. For damaged, defective, or wrong items, we cover the return cost and refund any delivery fee. For other eligible returns, the return delivery cost is paid by the customer.

You may also choose an exchange instead of a refund, subject to stock availability.

9. Order cancellation

You can cancel an order free of charge before it has been shipped by contacting us as soon as possible. Once an order has been shipped, the returns policy above applies.

10. Promotions and discount codes

Discount codes and offers are subject to their own terms, cannot be exchanged for cash, and may not be combined unless stated. We may withdraw or change a promotion at any time.

11. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our website or products. Nothing in these terms limits your rights under the Consumer Protection Law of the Sultanate of Oman.

12. Privacy

Your personal data is handled in line with our Privacy Policy.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your order will apply.

14. Governing law

These terms are governed by the laws of the Sultanate of Oman. Any disputes will be subject to the jurisdiction of the courts of Oman.

15. Contact us

The National Detergent Company SAOG
Al Ghubrah, Muscat, Sultanate of Oman
Email: pcc@ndcoman.com
Phone: +968 24493824